PENGARUH PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KELURAHAN TUALANG KECAMATAN PERBAUNGAN KABUPATEN SERDANG BEDAGAI

Abstract

Community satisfaction is a measure of the extent to which the public services that the government
has distributed to the community are good or not. People who are satisfied with the services they
receive will generate trust in the government and other public institutions. Quantitative research
methods are defined as research methods that are based on correct knowledge only from natural
sciences that are used in research on certain populations or samples and sampling techniques using
random sampling techniques, data collection using research instruments, data analysis that is
associative research/causal relationships. . The research location was research carried out at the
Tualang Village Office, Perbaungan District, Serdang Bedagai Regency. with problems regarding the
influence of Public Services on Community Satisfaction at the Tualang Village Office, Perbaungan
District, Serdang Bedagai Regency. Public services have a significant effect on community satisfaction
at the Tualang Village Office, Perbaungan District, Serdang Bedagai Regency. This can be explained
that if public services are implemented according to good standard operating procedures and the
services provided are in line with community expectations, then the community will be satisfied with
the services provided and the level of public trust in public services will increase.